Purchase Order & Approval
You can send your approval by signing the quote and/or sending a
Purchase Order (PO) to your quoter. You will then receive instructions on how to submit your
deposit. Both the PO/signed quote and deposit are needed to start your project.
Once your order is officially received, you will then be assigned a dedicated Project
Manager who will be your main point of contact until your project is completed. This process
takes about 3 days.
If you signed up for property measure, we can schedule a measurement
crew to your location in about 2 weeks. It just takes 1 day to measure a property. You can
opt out of this service and provide your own measurements by signing a measure waiver form.
Note: After we receive the measurements, your quote will be revised to reflect such. This is
the only time the pricing may change for your project (excluding shipping costs).
Model Room Build
If you signed up for a model (or proto) room build, it will take us
another 2 weeks to schedule and complete this from the time we received your measurements.
It takes 1-2 days to build a model room. You can opt out of this service by signing a proto
Mass production of your order, including quality control, takes about
4 to 6 weeks from your approval. Unless we have a special arrangement, full payment of your
order’s balance is usually needed before goods are shipped out. For in-stock items, lead
times can be shorter.
Our logistics crew will keep Project Managers up to date on your
order’s status and arrival to the property, so you’re assured everything’s on schedule.
Goods can also be shipped in phases based on your requirements.
Also an optional service, we have a certified installation crew that
installs our products perfectly. We also have takedown services for renovations, and can
install in phases. If installing on your own, we have downloadable guides and installation
videos available in our brand portal and installer website.